Initial policies

Initial policies creation

terms.md

@@ -8,7 +8,7 @@ When you sign up for an account on a StarCat Systems creation, you are agreeing
 
 These Terms of Service (the “Terms”), in conjunction with our [Privacy Policy](privacy.md) and our [other policies](index.md) are the entire Agreement between StarCat Companies LLC, DBA [StarCat Systems](https://starcat.systems) (“Company” or “We”) and you (“You” or the “User”).
 
-When we say “Services”, we mean our websites, including [starcat.systems](https://starcat.systems) and its subdomains, [source.camp](https://source.camp), [docshub.io](https://docshub.io), [postline.email](https://postline.email), [stagelink.cloud](https://stagelink.cloud), and any other product created and maintained by StarCat Systems. That includes SourceCamp, DocsHub, Postline, and StageLink, whether delivered within a web browser, desktop application, mobile application, or another format.</p>
+When we say “Services”, we mean our websites, including [starcat.systems](https://starcat.systems) and its subdomains, [source.camp](https://source.camp), [docshub.io](https://docshub.io), [postline.email](https://postline.email), [stagelink.cloud](https://stagelink.cloud), and any other product created and maintained by StarCat Systems. That includes SourceCamp, DocsHub, Postline, and StageLink, whether delivered within a web browser, desktop application, mobile application, or another format.
 
 We may update these Terms of Service (“Terms”) in the future. You can track all changes made on [our Git forge](https://git.starcat.systems/starcatsys/policies) or [on GitLab](https://gitlab.com/starcatsys-mirror/starcatsys/policies). Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.
 
@@ -29,14 +29,14 @@ If you violate any of the Terms, we may terminate your account. That’s a broad
 2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.
 3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
 4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
-5. Refunds will only be issued on a case by case basis.
+5. Refunds will be issued on a case by case basis. See our [Refund policy](refund.md) for more information.
 
 ## Cancellation and Termination
 
-1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact us.
+1. You are solely responsible for properly canceling your account. Within many of our Services, we provide a simple no-questions-asked cancellation link. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, or if said Service does not contain an easy cancellation link, you can always [contact us](https://starcat.systems/contact).
 2. All of your content will be inaccessible from the Services immediately upon account cancellation and, in most cases, your content is also permanently deleted from active systems. Within 100 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
 3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
-4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our [Acceptable Use Policy](aup.md).
+4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the many accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our [Acceptable Use Policy](aup.md).
 5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.
 
 ## Modifications to the Service and Prices
@@ -49,13 +49,13 @@ If you violate any of the Terms, we may terminate your account. That’s a broad
 1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services, but do take uptime of our applications seriously.
 2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
 3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
-4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Good Enough may process your data as described in our [Privacy Policy](privacy.md) and for no other purpose. We as humans can access your data for the following reasons:
+4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that StarCat Systems may process your data as described in our [Privacy Policy](privacy.md) and for no other purpose. We as humans can access your data for the following reasons:
   - **To help you with support requests you make.** We’ll ask for express consent before accessing your account.
   - **On the rare occasions when an error occurs that stops an automated process partway through.** We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
-  - **To safeguard Good Enough.** We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
-  - **To the extent required by applicable law.** As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Good Ebough for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Good Enough were to be audited by a tax authority, we would only share the bare minimum billing information needed to complete the audit.
-5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
-6. Under the California Consumer Privacy Act (“CCPA”), Good Enough is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the [Privacy Policy](privacy.md), and [other policies](index.md). We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Good Enough's Services in a way that violates the regulations.
+  - **To safeguard StarCat Systems.** We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
+  - **To the extent required by applicable law.** As a US company, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches StarCat Systems for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If StarCat Systems were to be audited by a tax authority, we would only share the bare minimum billing information needed to complete the audit.
+5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. See our [Subprocessors page](subprocessors.md) for more details.
+6. Under the California Consumer Privacy Act (“CCPA”), StarCat Systems is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the [Privacy Policy](privacy.md), and [other policies](index.md). We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use StarCat Systems' Services in a way that violates the regulations.
 
 ## Copyright and Content Ownership
 
@@ -83,11 +83,11 @@ We mention liability throughout these Terms but to put it all in one section:
 
 In other words: though we do our best to deliver the best possible service we can, you are acknowledging our humanness and the penchant for making mistakes that comes with that condition. We do our best to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a shit. If you choose to use our Services, thank you for believing in us.
 
-If you have a question about any of these Terms, please contact our Support team.
+If you have a question about any of these Terms, please [contact our team](https://starcat.systems/contact).
 
 ---
 !!! info "This policy applies to all StarCat products"
     Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
 
 !!! quote "Attribution"
-    This policy is adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)
+    Portions of this policy are adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)