Upd voip.ms

docs/handbook/infrastructure/providers/communication/voipms.md

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 # Voip.ms
 [:octicons-link-external-24: Voip.ms](https://voip.ms/) provides phone numbers, calls, and text messages for corporate phone, and app communications.
 
+## Quick Links
+[:octicons-link-external-24: Control panel](https://voip.ms/signin/index.php?ln=en) - limited access, contact admin if you need access or need to make changes
+
+## Current Setup
+### Incoming Calls
+When someone calls our main number, the IVR tells them to visit our website for the most efficient support, or they can press ++5++ to leave a voicemail. They can also enter an extension to be forwarded out to a user's direct line, or press ++9++ to have the recording repeated.
+
+### Outgoing Calls
+If you need to make an outbound call from our main number, call the main number and press ++7++. Enter the outbound calls passcode (ask admin if you need the passcode), and then follow the prompts to place the call.
+
+### Voicemails
+By default, all voicemail messages are automatically emailed as an MP3 attachment and deleted from the system. The "Main VM" that incoming callers are directed to from the main menu is emailed to the `voipms_vm_main@starcatsys.net` email group.
+
+If you need to set or change your voicemail message for your direct line voicemail box, call in to the main number and enter your voicemail box number. (Or, you can enter your extension and wait for the ringing to stop.) When you reach your own voicemail recording, press the ++*++ (asterisk) key and log in with your voicemail PIN. (Forgot your voicemail box number or PIN? Ask an admin.)
+
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 !!! example "Work in Progress"
     This page is not complete, and is subject to change.