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Merge from staging #14

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thhsh-local merged 22 commits from staging into main 2025-04-28 16:05:50 +00:00
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docs/handbook/infrastructure/communication/mxroute.md
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## Additional Information
Please see the [:material-book-lock: MXroute](https://git.starcat.systems/starcat-internal-docs/infra/wiki/MXroute) page of the internal handbook for additional configuration and access information.
Please see the [:material-book-lock: MXroute](https://internal-handbook.starcatsys.net/infrastructure_apps/communication/mxroute/) page of the internal handbook for additional configuration and access information.
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!!! example "Work in Progress"

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docs/handbook/infrastructure/communication/voipms.md
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[:octicons-link-external-16: Voip.ms](https://voip.ms/) provides phone numbers, calls, and text messages for corporate phone, and app communications.
## Quick Links
[:octicons-link-external-16: Control panel](https://voip.ms/signin/index.php?ln=en) - limited access, contact admin if you need access or need to make changes
[:octicons-link-external-16: Control panel](https://voip.ms/signin/index.php?ln=en) - limited access, contact admin if you need access or need to make changes
## Current Setup
### Incoming Calls
When someone calls our main number, the IVR tells them to visit our website for the most efficient support, or they can press ++5++ to leave a voicemail. They can also enter an extension to be forwarded out to a user's direct line, or press ++9++ to have the recording repeated.
### Outgoing Calls
If you need to make an outbound call from our main number, call the main number and press ++7++. Enter the outbound calls passcode (ask admin if you need the passcode), and then follow the prompts to place the call.
If you need to make an outbound call from our main number, call the main number and press ++7++. Enter the outbound calls passcode (linked [:material-book-lock: here](https://internal-handbook.starcatsys.net/reference/starcat_meta/phone/#outbound-calls)), and then follow the prompts to place the call.
### Voicemails
By default, all voicemail messages are automatically emailed as an MP3 attachment and deleted from the system. The "Main VM" that incoming callers are directed to from the main menu is emailed to the `voipms_vm_main@starcatsys.net` email group.