Add abuse and rearrange page order

docs/contact/abuse.md

@@ -1 +1,15 @@
-# Report Abuse
+# Report Abuse
+
+StarCat Systems has a clear [:octicons-arrow-right-16: Terms of Service](../policies/terms.md) and [:octicons-arrow-right-16: Acceptable Use Policy](../policies/aup.md) that establish how our products and services can and cannot be used.
+
+If you're experiencing abuse, unwanted behavior, or illegal content hosted by our services or perpetrated by a user of our services, we want to hear about it. Upon receiving an abuse report, we will act quickly to intervene and resolve the issue.
+
+## Reporting abuse
+Please use this button to access our abuse report form:
+
+[:fontawesome-solid-triangle-exclamation: Report Abuse](https://tally.so/r/mKZ2j8){ .md-button }
+
+For copyright/DMCA cases, please review our [:octicons-arrow-right-16: DMCA policy](../policies/dmca.md) for how to notify us about infringement claims.
+
+## How we handle abuse
+When we receive a report or identify abuse, we investigate promptly and thoroughly. Please see our [:octicons-arrow-right-16: Abuse Handling Policy](../policies/abuse.md) for details on how we handle reported and found abuse.

docs/contact/billing.md

@@ -1 +1,16 @@
-# Payments + Billing
+# Payments + Billing
+
+Do you have questions about subscriptions for our services + products, your billing information, or a charge from us? We're here to help!
+
+## Charges from StarCat Systems
+Charges from StarCat Systems will appear on your card statement as `POLAR*STARCAT SYSTEMS`. We use [Polar](https://polar.sh/) as our online reseller and merchant of record when you purchase or subscribe to one of our products.
+
+We only charge your payment method when you purchase or subscribe to one of our products. If you do not recognize a charge from us, please [:material-arrow-down-right: contact us](#contact-us) and we will investigate the charge.
+
+## Managing your subscription and payment method
+You can change or cancel your subscription to any of our products using the links found within the product settings or control panel. If you're being charged for a subscription and no longer have access to the product or service, please [:material-arrow-down-right: contact us](#contact-us) for assistance.
+
+## Refunds
+
+## Contact us
+If you have other questions, or need assistance with any kind of billing issue, please email us at `billing@starcat.systems`, or click [:material-email-outline: this link](mailto:billing@starcat.systems) to open your email client.

docs/contact/bugs.md

@@ -1 +1,16 @@
-# Bugs + Issues
+# Bugs + Issues
+
+We sincerely appreciate the work of security researchers, bug hunters, and anyone who’s willing to take the time to let us know about something that’s broken. It’s all really helpful, especially to a small independent company like this one.
+
+If you believe that you have found a bug or issue with any StarCat Systems product or service, please let us know using the button below.
+
+If you'd like to report a **critical security issue** with one of our products or services, please see the information on the [:octicons-arrow-right-16: Security](security.md) page.
+
+We maintain a [:octicons-arrow-right-16: Hall of Fame](../about/thanks.md) page to recognize each person who reports bugs/vulnerabilities and acknowledge their contributions.
+
+## Report a Bug/Issue
+Please fill out the issue report form by using this button:
+
+[:octicons-bug-16: Report a Bug/Issue](https://tally.so/r/3x1e5d){ .md-button }
+
+Once we've received your issue, we'll create a record for it on our public issue tracker for that project. (We're working on automating this system, so that the record will automatically be created, and you'll receive an email with the link.)

docs/contact/general.md

@@ -1 +1,16 @@
-# General Inquiries
+# General Inquiries
+
+Let's stay in touch! If you want to reach out to us about anything that isn't covered on our [:octicons-arrow-right-16: Contact page](index.md), this is the place for it.
+
+You can write to us using our contact form by pressing the button below:
+
+[:fontawesome-regular-envelope: Send us a message](https://tally.so/r/w8yQjO){ .md-button }
+
+You can also find us on Mastodon at [social.lol/@starcat](https://social.lol/@starcat/).
+
+Still using carrier pigeon? That works too! Send your physical things here:
+```
+StarCat Systems
+PO Box 770951
+Lakewood, OH 44107
+```

docs/contact/index.md

@@ -2,16 +2,32 @@
 
 Let's keep in touch! Depending on what you'd like to talk about, let us get you pointed in the right direction.
 
-## :fontawesome-regular-envelope: General Inquiries
+## :octicons-apps-16: App/Product Support
+If you're looking for support for a specific creation that we make, please see the [:octicons-arrow-right-16: Support](../support/index.md) section of this site to learn about where to get assistance.
 
+[:octicons-apps-16: Get product support](../support/index.md){ .md-button }
+
+## :fontawesome-regular-envelope: General Inquiries
+Have a question or comment about StarCat Systems in general, or something else that doesn't apply here? Head to the [:octicons-arrow-right-16: General Inquiries](general.md) page.
+
+[:fontawesome-regular-envelope: Send us a message](general.md){ .md-button }
 
 ## :octicons-credit-card-16: Payments & Billing
+Questions and information about our billing practices, payments, subscriptions, and the like are answered on the [:octicons-arrow-right-16: Payments + Billing](billing.md) page.
 
+[:octicons-credit-card-16: Find billing information](billing.md){ .md-button }
+
+## :fontawesome-solid-triangle-exclamation: Report Abuse
+Please report any kind of abuse, unwanted behavior, and illegal content related to StarCat Systems and its products and systems using the [:octicons-arrow-right-16: Abuse](abuse.md) page.
+
+[:fontawesome-solid-triangle-exclamation: Report Abuse](abuse.md){ .md-button }
 
 ## :octicons-bug-16: Bugs and Issues
+Found a bug or issue with one of our creations? We definitely want to hear about it! You can report and help us squash bugs on the [:octicons-arrow-right-16: Bugs + Issues](bugs.md) page.
 
+[:octicons-bug-16: Report a Bug](bugs.md){ .md-button }
 
 ## :material-security: Security
+Have you found a security issue with one of our products? Please report it using the [:octicons-arrow-right-16: Security](security.md) page.
 
-
-## :fontawesome-solid-triangle-exclamation: Report Abuse
+[:material-security: Report a Security Issue](security.md){ .md-button }

docs/policies/.nav.yml

@@ -4,6 +4,7 @@ nav:
   - terms.md
   - privacy.md
   - aup.md
-  - subprocessors.md
+  - abuse.md
   - dmca.md
+  - subprocessors.md
   - refund.md

docs/policies/abuse.md

@@ -0,0 +1,49 @@
+# Abuse Handling Policy
+
+!!! tip "Submitting an abuse report"
+    If you need to submit an abuse report, please visit our [:octicons-arrow-right-16: Abuse report](../contact/abuse.md) page.
+
+*Last updated 2025-06-04*
+
+The internet is full of opportunities. Unfortunately, there are always people who exploit these opportunities to the detriment of others. It is important to  us to uncover and prevent this abuse. We want the internet to be a better and safer place for everyone.
+
+When we discover potential abusive usage of our products and services as detailed in our [Acceptable Use Policy](aup.md), we investigate using the following process.
+
+## Discovery
+How do we discover potential abuse?
+
+-   Someone alerts us. We give abuse reports our full care and attention. Our support teams also respond to every question or comment that comes in. If we notice anything in those emails that points to a violation, we will look into it.
+-   We notice an anomaly in our operations and systems monitoring. We monitor a range of things about our products, error rates of web requests, message sending rates, and the like. If we see something weird with those numbers, we get to the bottom of it.
+-   We stumble upon public web content that links an individual or organization to a StarCat Systems product. We aren’t scouring the Internet looking for those links, but if we do come across any, we check them out.
+
+## Investigation
+How do we investigate potential abuse?
+
+We focus on the available to us: what we see and hear account users say and do. We document what we observe and ask whether that observable evidence points to a restricted use.
+
+We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process:
+
+-   We make every effort to complete our investigations without accessing a customer account. For instance, if there are screenshots or public documents available, we review those. We also consider whether it is appropriate to involve the account owner in a given investigation and seek additional evidence from them.
+-   As we review the evidence, we look for indications of existing negative impact. We also assess the severity of any potential negative impact, regardless of intent. When relevant, we look for and follow available guidelines from expert institutions.
+-   If we cannot come to a fair assessment from the information available, we may decide to access a customer account without notice. We do not make this decision lightly. Customer privacy is a big deal to us and we only pursue this course of action if the evidence we have already is very concerning, but not definitive.
+
+While some violations are flatly obvious, others are subjective, nuanced, and difficult to adjudicate. We give each case adequate time and attention, commensurate with the violation, criticality, and severity of the charge.
+
+## Decision
+We will terminate an account without advance notice if there is evidence it is being used for a restricted purpose that has, is, or will cause severe harm. If applicable, we will also report the incident to the appropriate authorities.
+
+For other cases, we’ll take a case-by-case approach to clear things up.
+
+Further, as a small, privately owned independent business that puts our values and conscience ahead of growth at all costs, we reserve the right to deny service to anyone we ultimately feel uncomfortable doing business with.
+
+### Can you appeal a decision?
+If we terminate an account without notice, the decision is final.
+
+For other cases, we will consider good faith appeals made by the account owner within 14 calendar days. To submit this appeal, reply to the email ticket notification that the account owner received.
+
+---
+!!! info "These policies apply to all StarCat products"
+    Unless otherwise noted, these policies apply to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
+
+!!! quote "Attribution"
+    This policy is adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)

docs/policies/index.md

@@ -3,7 +3,7 @@
 This `policies` section contains important legal information regarding our products. You should read and userstand all of this information before using any StarCat Systems product or service.
 
 !!! info "These policies apply to all StarCat products"
-    Unless otherwise noted, these policies apply to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies pages.
+    Unless otherwise noted, these policies apply to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
 
 ## Our Policies
 - [Terms of Service](terms.md)

mkdocs.yml

@@ -33,7 +33,7 @@ theme:
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       bug: octicons/bug-16
       example: octicons/beaker-16
-      quote: octicons/quote-16
+      quote: fontawesome/solid/quote-left
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