Fill out contact pages
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# Report Abuse
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StarCat Systems has a clear [:octicons-arrow-right-16: Terms of Service](../policies/terms.md) and [:octicons-arrow-right-16: Acceptable Use Policy](../policies/aup.md) that establish how our products and services can and cannot be used.
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If you're experiencing abuse, unwanted behavior, or illegal content hosted by our services or perpetrated by a user of our services, we want to hear about it. Upon receiving an abuse report, we will act quickly to intervene and resolve the issue.
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## Reporting abuse
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Please use this button to access our abuse report form:
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[:fontawesome-solid-triangle-exclamation: Report Abuse](https://tally.so/r/mKZ2j8){ .md-button }
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For copyright/DMCA cases, please review our [:octicons-arrow-right-16: DMCA policy](../policies/dmca.md) for how to notify us about infringement claims.
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## How we handle abuse
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When we receive a report or identify abuse, we investigate promptly and thoroughly. Please see our [:octicons-arrow-right-16: Abuse Handling Policy](../policies/abuse.md) for details on how we handle reported and found abuse.
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# Payments + Billing
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Do you have questions about subscriptions for our services + products, your billing information, or a charge from us? We're here to help!
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## Charges from StarCat Systems
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Charges from StarCat Systems will appear on your card statement as `POLAR*STARCAT SYSTEMS`. We use [Polar](https://polar.sh/) as our online reseller and merchant of record when you purchase or subscribe to one of our products.
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We only charge your payment method when you purchase or subscribe to one of our products. If you do not recognize a charge from us, please [:material-arrow-down-right: contact us](#contact-us) and we will investigate the charge.
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## Managing your subscription and payment method
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You can change or cancel your subscription to any of our products using the links found within the product settings or control panel. If you're being charged for a subscription and no longer have access to the product or service, please [:material-arrow-down-right: contact us](#contact-us) for assistance.
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## Refunds
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## Contact us
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If you have other questions, or need assistance with any kind of billing issue, please email us at `billing@starcat.systems`, or click [:material-email-outline: this link](mailto:billing@starcat.systems) to open your email client.
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# Bugs + Issues
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We sincerely appreciate the work of security researchers, bug hunters, and anyone who’s willing to take the time to let us know about something that’s broken. It’s all really helpful, especially to a small independent company like this one.
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If you believe that you have found a bug or issue with any StarCat Systems product or service, please let us know using the button below.
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If you'd like to report a **critical security issue** with one of our products or services, please see the information on the [:octicons-arrow-right-16: Security](security.md) page.
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We maintain a [:octicons-arrow-right-16: Hall of Fame](../about/thanks.md) page to recognize each person who reports bugs/vulnerabilities and acknowledge their contributions.
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## Report a Bug/Issue
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Please fill out the issue report form by using this button:
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[:octicons-bug-16: Report a Bug/Issue](https://tally.so/r/3x1e5d){ .md-button }
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Once we've received your issue, we'll create a record for it on our public issue tracker for that project. (We're working on automating this system, so that the record will automatically be created, and you'll receive an email with the link.)
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# General Inquiries
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Let's stay in touch! If you want to reach out to us about anything that isn't covered on our [:octicons-arrow-right-16: Contact page](index.md), this is the place for it.
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You can write to us using our contact form by pressing the button below:
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[:fontawesome-regular-envelope: Send us a message](https://tally.so/r/w8yQjO){ .md-button }
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You can also find us on Mastodon at [social.lol/@starcat](https://social.lol/@starcat/).
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Still using carrier pigeon? That works too! Send your physical things here:
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```
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StarCat Systems
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PO Box 770951
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Lakewood, OH 44107
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```
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Let's keep in touch! Depending on what you'd like to talk about, let us get you pointed in the right direction.
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## :fontawesome-regular-envelope: General Inquiries
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## :octicons-apps-16: App/Product Support
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If you're looking for support for a specific creation that we make, please see the [:octicons-arrow-right-16: Support](../support/index.md) section of this site to learn about where to get assistance.
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[:octicons-apps-16: Get product support](../support/index.md){ .md-button }
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## :fontawesome-regular-envelope: General Inquiries
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Have a question or comment about StarCat Systems in general, or something else that doesn't apply here? Head to the [:octicons-arrow-right-16: General Inquiries](general.md) page.
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[:fontawesome-regular-envelope: Send us a message](general.md){ .md-button }
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## :octicons-credit-card-16: Payments & Billing
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Questions and information about our billing practices, payments, subscriptions, and the like are answered on the [:octicons-arrow-right-16: Payments + Billing](billing.md) page.
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## :octicons-bug-16: Bugs and Issues
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## :material-security: Security
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[:octicons-credit-card-16: Find billing information](billing.md){ .md-button }
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## :fontawesome-solid-triangle-exclamation: Report Abuse
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Please report any kind of abuse, unwanted behavior, and illegal content related to StarCat Systems and its products and systems using the [:octicons-arrow-right-16: Abuse](abuse.md) page.
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[:fontawesome-solid-triangle-exclamation: Report Abuse](abuse.md){ .md-button }
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## :octicons-bug-16: Bugs and Issues
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Found a bug or issue with one of our creations? We definitely want to hear about it! You can report and help us squash bugs on the [:octicons-arrow-right-16: Bugs + Issues](bugs.md) page.
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[:octicons-bug-16: Report a Bug](bugs.md){ .md-button }
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## :material-security: Security
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Have you found a security issue with one of our products? Please report it using the [:octicons-arrow-right-16: Security](security.md) page.
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[:material-security: Report a Security Issue](security.md){ .md-button }
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