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# Acceptable Use Policy
# Acceptable Use Policy
!!! tip "Submitting an abuse report"
If you need to submit an abuse report, please visit our [:octicons-arrow-right-16: Abuse report](../contact/abuse.md) page.
*Last updated 2025-07-21*
Your use of any StarCat Systems product or service is subject to all of our [policies](index.md), including this Acceptable Use Policy (AUP). To sum it up, StarCat Systems reserves the right to suspend or terminate your account, with or without notice, and in our sole discretion.
We would love to give an exhaustive list of ok and not-ok activities, but folks are creative and we can’t predict everything they’ll come up with. Generally speaking, however, go ahead and be creative but don’t do anything on our services that negatively impacts StarCat Systems, other customers, or third parties.
Some examples of prohibited uses:
- Spamming (sending, proxying, or serving spam or unsolicited marketingcontent)
- Bypassing free allowance and/or trial plan limits
- Cryptomining of any variety
- Copyright violations (bots, torrents, mirrors)
- Security testing (network or application scanning, phishing, or penetration testing) without our prior written consent
- Serving violent or harassing content (doxxing, revenge pornography)
- Illegal activities of any kind, according to the laws of the USA, Germany, and Finland
Beyond these examples, you acknowledge that you may not:
- Collect or extract information and/or user data from accounts which do not belong to you.
- Circumvent, disable, or otherwise interfere with security-related features of the Services.
- Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
- Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware, or information collection mechanism, including 1×1 pixels, web bugs, cookies, or other similar devices.
- Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
- Harass, annoy, intimidate, or threaten others, or any of our employees engaged in providing any portion of the Services to you.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Use the Services in a manner that violates (or causes us to violate) any agreements with our [Subprocessors](subprocessors.md) or service providers.
---
!!! info "This policy applies to all StarCat products"
Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
!!! quote "Attribution"
Portions of this policy are adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)

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# DMCA Policy
# DMCA
*Last updated 2025-07-21*
## Notification of Copyright Infringement Claims
Making original work is hard! As described in our [Acceptable Use Policy](aup.md), you can’t use StarCat Systems products to make or disseminate work that uses the intellectual property of others beyond the bounds of [fair use](https://www.copyright.gov/fair-use/more-info.html).
Are you a copyright owner? Under the Digital Millennium Copyright Act (17 U.S.C. § 512), you have the right to notify us (StarCat Systems) if you believe that an account user of any product we built and maintain has infringed on your work(s) as copyright owner. To be effective, the notification of claimed infringement must be written. Please include the following information:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work(s) claimed to have been infringed. If there are multiple, please share a representative list of those works.
- A way for us to locate the material you believe is infringing the copyrighted work.
- Your name and contact information so that we can get back to you. Email address is preferred but a telephone number or mailing address works too.
- A statement that you, in good faith, believe that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
## Digital Millennium Copyright Act (“DCMA”) Counter-notifications
On the flip-side, if you believe your material has been removed in error, you can file a written counter-notification. Please include the following information:
- A physical or electronic signature, or the signature of the person authorized to act on your behalf.
- A description of the material that was removed.
- A description of where the material appeared in StarCat Systems products prior to their removal.
- Your name and contact information so that we can get back to you. Email address is preferred but a telephone number or mailing address works too.
- A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
- A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, in the Northern District of Ohio (where StarCat Systems is located).
- A statement that you will accept service of process from the person who filed the original DMCA notice or an agent of that person. (In other words, you’ve designated that person to receive documents on your behalf.)
## Where to Send Notices
You can notify us of either copyright infringement claims or DCMA counter-notifications through either of the following channels:
**By email**: [abuse@starcat.systems](mailto:abuse@starcat.systems)
**By mail**:
StarCat Systems
ATTN: DMCA Officer
PO Box 770951
Lakewood, OH 44107
---
!!! info "This policy applies to all StarCat products"
Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
!!! quote "Attribution"
This policy is adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)

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# Privacy Policy
# Privacy Policy
*Last updated 2025-07-21*
The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will.
This policy applies to all products and services built and maintained by StarCat Systems (together, "StarCat Systems").
This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with StarCat Systems). We refer collectively to these categories of individuals as "you" throughout this policy.
However, this policy does not cover information about a customer’s end users that StarCat Systems receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by StarCat Systems to the customer pursuant to an applicable services agreement (including the content of messages of customer end users ("End User Communications")). StarCat Systems processes End User Communications under the instructions of the relevant customer, which is the "data controller" or "business" (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and StarCat Systems. StarCat Systems’ obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.
If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.
## What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
### Identity and access
When you sign up for a StarCat Systems product or service, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.
We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
### Billing information
If you sign up for a paid StarCat Systems product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit StarCat Systems servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
### Product interactions
We store on our servers the content that you upload or receive or maintain in your StarCat Systems product accounts. This is so you can use our products as intended, for example, to create projects in Basecamp or to receive email in HEY. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.
### General Geolocation data
For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
### Website interactions
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
### Anti-bot assessments
We use [CAPTCHA](https://en.wikipedia.org/wiki/CAPTCHA) across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your StarCat Systems accounts and when you fill in certain forms in HEY, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides StarCat Systems with the spam score results; we do not have access to the evaluated information.
### Cookies
We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
### Voluntary correspondence
When you email StarCat Systems with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
## When we access or disclose your information
**To provide products or services you’ve requested**. We use some third-party subprocessors to help run our applications and provide the Services to you. You can view the third-party subprocessors we use for each of our products on our [Subprocessors page](subprocessors.md).
We may disclose your information at your direction if you integrate a third-party service into your use of our products.
No StarCat Systems human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see "When required under applicable law" below).
**To help you troubleshoot or squash a software bug, with your permission.** If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
**To investigate, prevent, or take action regarding [restricted uses](aup.md).** Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
**Aggregated and de-identified data.** We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
**When required under applicable law.** StarCat Systems is a U.S. company. Data infrastructure is located in the U.S., Germany, and Finland.
* Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is StarCat Systems’ policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.
* Preservation requests. Similarly, StarCat Systems’ policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
* If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.
Finally, if StarCat Systems is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
## Your rights with respect to your information
At StarCat Systems, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
* **Right to Know.** You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
* **Right of Access.** This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
* **Right to Correction.** You have the right to request correction of your personal information.
* **Right to Erasure / “To Be Forgotten”.** This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using StarCat Systems services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
* **Right to Complain.** You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
* **Right to Restrict Processing.** This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
* **Right to Object.** You have the right, in certain situations, to object to how or why your personal information is processed.
* **Right to Portability.** You have the right to receive the personal information we have about you and the right to transmit it to another party. If you want to export data from your accounts, you can do so by [contacting us](https://starcat.systems/contact).
* **Right to not Be Subject to Automated Decision-Making.** You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
* **Right to Non-Discrimination.** We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please [contact us](https://starcat.systems/contact). If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
## How we secure your data
All data is encrypted via [SSL/TLS](https://en.wikipedia.org/wiki/Transport_Layer_Security) when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.
## What happens when you delete content in your product accounts
In some of our applications, we may give you the option to trash content. Anything you trash in your product accounts while they are active will be kept in an accessible trash can for about 25 days (it varies a little by product). After that time, the trashed content cannot be accessed via the application and we are not able to retrieve it for you. The trashed content may remain on our active servers for another 30 days, and copies of the content may be held in backups of our application databases for up to another 30 days after that. Altogether, any content trashed in your product accounts should be purged from all of our systems and logs within 90 days.
If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.
## Data retention
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
## Location of site and data
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, **please be aware that any information you provide to us may be transferred to and stored in the United States**. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
## Changes and questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please [get in touch](https://starcat.systems/contact) and we’ll be happy to try to answer them!
---
!!! info "This policy applies to all StarCat products"
Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
!!! quote "Attribution"
This policy is adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)

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# Refund Policy
# Refund Policy
*Last updated 2025-07-21*
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact [our support team](https://starcat.systems/contact) and we'll do our best to take care of you.
Legally speaking, all refunds are at our discretion, but we do our best to handle all refund requests in a way that is fair to everyone.
A few examples:
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll do our best to give you a full refund for a few back months.
- If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Please note that due to our infrastructure, OpenHost services are non-refundable. Since they are billed for the amount of time that you are using them, you can cancel the service at any time, and will not be charged beyond your cancellation time.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. [Send us a note](https://starcat.systems/contact), tell us what's up, and we'll work with you to make everyone happy.
---
!!! info "This policy applies to all StarCat products"
Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
!!! quote "Attribution"
Portions of this policy are adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)

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# Terms of Service
# Terms of Service
*Last updated: 2025-05-15*
Thank you for using our creations! We build products that we want to exist and we hope you'll love using the things we made.
When you sign up for an account on a StarCat Systems creation, you are agreeing to these Terms of Service. These same terms cover everything StarCat Systems builds, including SourceCamp, DocsHub, Postline, and StageLink.
These Terms of Service (the “Terms”), in conjunction with our [Privacy Policy](privacy.md) and our [other policies](index.md) are the entire Agreement between StarCat Companies LLC, DBA [StarCat Systems](https://starcat.systems) (“Company” or “We”) and you (“You” or the “User”).
When we say “Services”, we mean our websites, including [starcat.systems](https://starcat.systems) and its subdomains, [source.camp](https://source.camp), [docshub.io](https://docshub.io), [postline.email](https://postline.email), [stagelink.cloud](https://stagelink.cloud), and any other product created and maintained by StarCat Systems. That includes SourceCamp, DocsHub, Postline, and StageLink, whether delivered within a web browser, desktop application, mobile application, or another format.
We may update these Terms of Service (“Terms”) in the future. You can track all changes made on [our Git forge](https://git.starcat.systems/starcatsys/policies) or [on GitLab](https://gitlab.com/starcatsys-mirror/starcatsys/policies). Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.
When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. **These Terms do contain a limitation of our liability.**
If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to your feedback.
## Account Terms
1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You may not use the Services for any purpose outlined in our [Acceptable Use Policy](aup.md), and you may not permit any of your users to do so, either.
3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
## Payment, Refunds, and Plan Changes
1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.
3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
5. Refunds will be issued on a case by case basis. See our [Refund policy](refund.md) for more information.
## Cancellation and Termination
1. You are solely responsible for properly canceling your account. Within many of our Services, we provide a simple no-questions-asked cancellation link. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, or if said Service does not contain an easy cancellation link, you can always [contact us](https://starcat.systems/contact).
2. All of your content will be inaccessible from the Services immediately upon account cancellation and, in most cases, your content is also permanently deleted from active systems. Within 100 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the many accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our [Acceptable Use Policy](aup.md).
5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.
## Modifications to the Service and Prices
1. We make a promise to our customers to support our Services (security, privacy, and customer support) for as long as it is feasible to maintain them. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. At some point, we may need to change the pricing structure for our products. When we do that, we may choose to exempt existing customers from those changes. In situations where we do choose to change the prices for existing customers, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.
## Uptime, Security, and Privacy
1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services, but do take uptime of our applications seriously.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that StarCat Systems may process your data as described in our [Privacy Policy](privacy.md) and for no other purpose. We as humans can access your data for the following reasons:
- **To help you with support requests you make.** We’ll ask for express consent before accessing your account.
- **On the rare occasions when an error occurs that stops an automated process partway through.** We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
- **To safeguard StarCat Systems.** We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
- **To the extent required by applicable law.** As a US company, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches StarCat Systems for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If StarCat Systems were to be audited by a tax authority, we would only share the bare minimum billing information needed to complete the audit.
5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. See our [Subprocessors page](subprocessors.md) for more details.
6. Under the California Consumer Privacy Act (“CCPA”), StarCat Systems is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the [Privacy Policy](privacy.md), and [other policies](index.md). We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use StarCat Systems' Services in a way that violates the regulations.
## Copyright and Content Ownership
1. All content posted on the Services must comply with U.S. copyright law. We provide details on [how to file a copyright infringement claim](dmca.md).
2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.
## Features and Bugs
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.
## Services Adaptations and API Terms
We do not currently offer an Application Program Interface (“API”) for any of our Services. Let us know what you would do with one?
## Liability
We mention liability throughout these Terms but to put it all in one section:
**You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.**
In other words: though we do our best to deliver the best possible service we can, you are acknowledging our humanness and the penchant for making mistakes that comes with that condition. We do our best to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a shit. If you choose to use our Services, thank you for believing in us.
If you have a question about any of these Terms, please [contact our team](https://starcat.systems/contact).
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!!! info "This policy applies to all StarCat products"
Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).
!!! quote "Attribution"
Portions of this policy are adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) / [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)