Add FreeScout

docs/handbook/infrastructure/communication/.nav.yml

@@ -2,4 +2,5 @@ title: Communication
 nav:
   - index.md
   - mxroute.md
+  - freescout.md
   - voipms.md

docs/handbook/infrastructure/communication/freescout.md

@@ -0,0 +1,109 @@
+# FreeScout
+
+FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout.
+
+## Quick Reference
+**URL**: [:octicons-tab-external-16: tickets.starcatsys.net](https://tickets.starcatsys.net)  
+**Homepage**: [:octicons-link-external-16: freescout.net](https://freescout.net/)  
+**Hosting**: [:octicons-arrow-right-16: PikaPods](../servers_and_hosting/pikapods.md) :flag_eu: `EU` 
+
+## Modules
+We are using the following FreeScout modules to extend functionality. See the internal handbook for license keys.
+
+- [Mobile Notifications](https://freescout.net/module/mobile-notifications/)
+- [Workflows](https://freescout.net/module/workflows/)
+- [Ticket Number](https://freescout.net/module/ticket-number/)
+- [API & Webhooks](https://freescout.net/module/api-webhooks/)
+- [OAuth & Social Login](https://freescout.net/module/oauth-login/)
+- [Discord Notifications](https://github.com/darktohka/FreescoutDiscordModule) (third-party)
+
+## Mailboxes
+FreeScout is set up to monitor email mailboxes for the following groups:
+
+``` linenums="1"
+StarCat Support <support@starcat.systems>
+StarCat Billing <billing@starcat.systems>
+StarCat Security <security@starcat.systems>
+StarCat Abuse Response <abuse@starcat.systems>
+DocsHub Support <support@docshub.io>
+OpenHost Support <support@openho.st>
+PostLine Support <support@postline.email>
+SourceCamp Support <support@source.camp>
+StageLink Support <support@stagelink.cloud>
+```
+
+## Templates
+The following templates are used for mailbox signatures and auto-replies. Versions shown below are the raw HTML version, click on the :fontawesome-solid-code: button in the editor to switch to this view.
+
+### Signature
+Automatically inserted at the end of an email reply:
+
+``` html linenums="1"
+<div><br>– The {%mailbox.fromName%} Team</div>
+```
+
+### Auto Reply
+#### Support + Billing
+New emails to this mailbox will automatically receive this response:
+
+**Subject:** `Message Received – {%subject%}`
+
+``` html linenums="1"
+<div>
+<div>Hi there,</div>
+<div><br></div>
+<div>Thanks for reaching out! We’ve received your message and created a support ticket (#{%conversation.number%}). Our team will get back to you as soon as possible.</div>
+<div><br></div>
+<div>If you have anything else to add, just reply to this email -- it’ll go straight into the ticket.</div>
+<div><br></div>
+<div>Talk soon,</div>
+<div>The {%mailbox.fromName%} Team</div>
+</div>
+```
+
+#### Security
+New emails to this mailbox will automatically receive this response:
+
+**Subject:** `Security Report Received – {%subject%}`
+
+``` html linenums="1"
+<div>
+<div>Hello,</div>
+<div><br></div>
+<div>Thank you for contacting us. We've received your message and created a ticket (#{%conversation.number%}) to track this issue. We will review your report and follow up with you as soon as possible.</div>
+<div><br></div>
+<div>If you have any additional information to share, please reply directly to this email -- it will be added to the ticket.</div>
+<div><br></div>
+<div>For secure communication, you can find our PGP key and related information here: <a href="https://about.starcat.systems/contact/security/" target="_blank">View our PGP key</a></div>
+<div><br></div>
+<div>We appreciate your help in keeping our systems secure.</div>
+<div><br></div>
+<div>Best regards,</div>
+<div>The {%mailbox.fromName%} Team</div>
+</div>
+```
+
+#### Abuse
+New emails to this mailbox will automatically receive this response:
+
+**Subject:** `Abuse Report Received – {%subject%}`
+
+``` html linenums="1"
+<div>
+<div>Hello,</div>
+<div><br></div>
+<div>Thank you for reaching out. We've received your report and created a ticket (#{%conversation.number%}) to investigate the issue. We take abuse and misuse of our services seriously, and we’ll review your message as soon as possible.</div>
+<div><br></div>
+<div>For a faster response, we encourage you to submit non-DMCA abuse reports through our abuse form here: Submit an abuse report</div>
+<div><br></div>
+<div>If you have any additional details, logs, or evidence to share, feel free to reply to this email -- it will be added directly to the ticket.</div>
+<div><br></div>
+<div>We appreciate your help in keeping our platform safe and responsible.</div>
+<div><br></div>
+<div>Best regards,</div>
+<div>The {%mailbox.fromName%} Team</div>
+</div>
+```
+
+## Additional Information
+Please see the [:material-book-lock: FreeScout](https://internal-handbook.starcatsys.net/infrastructure_apps/communication/freescout/) page of the internal handbook for additional configuration and access information.